Centre Support Assistants are usually based in one Family Hub so that children and families have some consistency, but they can often cover at other hubs across their locality.
We caught up with Jo who shares a bit about her job as a Centre Support Assistant.
"My role as a Centre Support Assistant is varied yet familiar. Every day starts with a check of the building and identifying any issues, ensuring the centre is safe to open and operate. From that moment, we climb aboard the Family Hub train and see what adventures the day brings!
"We might be researching and celebrating equality, diversity, and inclusion in a display, recording registers, holding fire drills or greeting the newest members of the 0-2 pathway group with a big smile.
CSAs are the friendly faces you see when you arrive and the last ones to wave you off as you leave! We manage social media for our local areas and can point you to the right resources for any situation. Think of us as your go-to information hub in the Family Hubs, always ready to assist and connect you with what you need.
- If you need to know when the stay and play sessions are, we have that information.
- Can't quite remember the name of the health visitor you need to contact, we speak to them regularly and can put you in touch with their team.
- Do you know a family that needs a food bank referral or needs to access our community fridges? We can assist you in arranging this!
"No two days are ever the same! Centre Support Assistants = Can Support Always (or give you some pointers 😉). CSAs support not only families visiting our hubs but also assist colleagues and professionals with inquiries, room bookings, and any other needs they may have while working in our facilities.”
Our Centre Support Assistants are key in supporting our communities, so it's always great to hear positive feedback:
"I wanted to email to feedback how brilliant Jo is. I've been linking in with the hubs for quite a while now, and everyone on the team has been amazing, helpful, and collaborative, but Jo is always going the extra mile. I often bother her with questions, connections and ideas and she is always happy to help, is really knowledgeable and positive.
I've also sat in on a number of conversations she's had with families using the hub, other professionals, and groups, and they always feel really welcome and included and positive interacting with her. I know you know this already about Jo, but I wanted to email to let you know"
Further information
If you're considering visiting a hub but are unsure of what to expect, you can find information here. Each hub features a short video that gives you a tour of the centre, helping you know what to expect when you first arrive.