NHS 111 can assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. And, if needed, it can arrange a call back from a nurse, doctor or paramedic.
NHS 111 is an easy and convenient way to get urgent help for a wide range of health problems from the comfort of your own home.
Using the NHS 111 service could save you a trip to A&E. It is estimated that up to two-fifths of A&E attendances are avoidable or could be better treated elsewhere. People should still call 999 or go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.
The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to get:
- the right healthcare in your area; or
- a call back from a nurse, doctor or paramedic; or
- advice on self-care.
People should call 111 to speak to someone if they need to:
- discuss complex medical problems;
- discuss worries about a long-term condition; or
- get medical advice for a child under five.
Further information
People who need help in another language can call 111 and ask for an interpreter, British Sign Language(BSL) users can contact 111 using the NHS111 BSL interpreter service by visiting 111.nhs.uk, and text relay users can call18001 111.
If you need urgent medical help, use 111 to get assessed and directed to the right place for you. Call, go online or use the NHS App.
The NHS in Leicester, Leicestershire and Rutland (LLR) has published advice about how to use NHS services over the Christmas and New Year period, including their five top tips that everyone should know to get the right care as quickly as possible over the festive period.